Terms & Conditions

This privacy and cookie policy configures 96in website regulations and associated services. Defined in the General Data Protection Regulation (EU) 2016/679, in electronic or manual databases for account administration, marketing, and legal, regulatory, and statutory requirements. We can collect and store personal information provided by you. The aim of this privacy policy is to brief users, on the terms and conditions on which we can
process and store any personal information collected from you.

Affirmation of Privacy and Cookie Policy

Once you agree with our privacy and cookie policy, allow us, our staff, affiliates, subsidiaries, suppliers, and agents to use your personal data. Personal data is the information that can be collected or submitted through contact form registration on the website, post, telephone, email, or through the internet-enabled device. We recommend all users, read the terms and conditions associated with privacy and cookies to understand our values, views, practices, and their concerns regarding the process, storage, collection, and usage of the information.

Amendments to this Privacy and Cookie Policy

As per the requirements, we have the right to amend the privacy and cookie policy at any time. Any updates or changes in the website privacy and cookie policy page are considered immediately effective. The updated version will be displayed with the date on the website. Make sure to check the privacy page regularly for any new modifications.

What Information We May Collect About You?

Our organization collects and processes various types of information about you. The following are the details of the information we may collect:
Non-Personally Identifiable Information: When you access our website, we may automatically collect, record, store, and process information that does not personally identify you. This may include but is not limited to, the type of internet browser and computer operating system you are using, the domain name of the website from which you came, the number of visits, the average time spent, and the pages viewed on our website. We may use this information to measure the use of our website and improve its contents.
Personally Identifiable Information: In addition to the information stated above, if you apply to open an account with us, we may collect, record, store, and process additional information about you. This may include, but is not limited to:

Contact Information: Your name (first and last name), date of birth, gender, physical address, email address, IP address, and telephone numbers.
Financial Information: Billing information, payment card details, and details of transactions you carry out through our website.
Publicly Available Information: Information available from publicly available sources, such as the Electoral Register and the appropriate register of court judgments, which may be relevant to your use of our services. We may combine this information with the information you have provided to us to assess your application for credit, verify your identity, and detect and prevent crime and money laundering. For more information, please refer to our Terms and Conditions.
Mandatory Information: Other mandatory details that may be requested from you for the purpose of applying to open an account with us.
Credit Scoring Agency Information: Any information supplied by a credit scoring agency that we may use from time to time.
Usage Data: We may also collect, record, store, and process data about you, including, but not limited to:
Details of your visits to our services, including traffic data, location data, IP address(es), and other communications data.
Technical information about the device(s) that you use to access our services.
All communications correspondence you have with us, whether in writing, by telephone, email, or in any other form.
Your betting, payments, and other account transactions will be routinely analyzed to assist us in improving the service that we provide to you.
Information about how you use our services and/or selected third-party websites from cookies stored on your device. (For further information on cookies, see clause 10 below.)

Call Recording: All telephone conversations, including calls in relation to betting with us and client service calls, may be recorded to assist us in training and quality management and to facilitate the speedy resolution of any disputes.

How We Use Your Information?

Our use of your information is governed by this policy. We collect and process your information solely for the purpose of fulfilling our contractual obligations to you and for other legitimate business interests as detailed below. We may share your information with third-party data handlers and professional advisers who assist us in providing our services.
The reasons for which we process your information include, but are not limited to:

Setting up, operating, and managing your account.
Verifying your age, identity, and application details, including obtaining information from third parties such as financial institutions and credit reference agencies.
Providing you with wagering services.
Processing your transactions via your banking service provider.
Responding to any inquiry from you regarding a transaction you have made with us.
Enforcing or applying our Client Agreement and other agreements with you, including our Terms and Conditions of Use for the 96in partner website.
Complying with our legal and regulatory duties, obligations, and responsibilities.
Investigating suspected unlawful, fraudulent, or other improper activity connected with the use of the website and reporting a crime or suspected crime, including money laundering or fraud.
It is enhancing our client services and providing a more personalized service.
Keep you informed of future events, offers, and promotions from us via SMS, email, telephone, and/or post.
Carrying out customer research, analysis, and testing.
Carrying out risk management, including credit rating.
Assisting in diagnosing system problems and administering the website.
Any other purpose necessary for the performance of our contractual obligations to you.

Sharing Your Information with Third Parties

At times, we may need to share your information with third parties for various reasons, including but not limited to verifying the accuracy of the information you provide to us and fulfilling our legal and regulatory obligations. These third parties may include companies and organizations that specialize in fraud protection, credit risk reduction, and age verification. Examples of such sharing include:

Information with credit reference agencies when making inquiries could be shared.
To verify the accuracy we may required to share the information with third-party organizations.
If you fail to make due payments to us, we can share your information with debt collection agencies.
Sharing your information with legal advisors if we need help in enforcing our legal rights against you.
Particularly in relation to suspected unlawful, fraudulent, or other improper activity associated with the website. To report a crime or suspected crime, such as money laundering or fraud. We can disclose any of your information that we are legally required or permitted to do so without prior notice to you.

Furthermore, if 96in or a significant portion of its assets is acquired by a third party, all personal data we hold may be transferred as one of the assets.

Inquiries With Credit Reference Agencies

We may conduct searches of the information held by credit reference agencies and fraud prevention agencies and use the results to make assessments and decisions regarding credit and credit-related services, verify your identity, manage your accounts, maintain the accuracy of your records, trace your whereabouts, recover debts owed to us, and prevent crime, fraud, and money laundering. These searches may affect your credit rating, and any records shared with credit reference agencies will remain on their files for 6 years after account closure.

Marketing

We may occasionally send you targeted promotional materials related to our services, such as upcoming events, other promotional activities, and information about special offers that may be of interest to you. Your information will not be shared with any external entities for marketing purposes. We may communicate with you through email, SMS, post, and telephone. You can opt out of our marketing communications at any time. To modify or stop receiving these communications, click on the relevant link in our marketing emails, and this will be taken care of as soon as possible.

International Transfer of Your Information

We conduct business in multiple countries, some of which are located outside of your country of residence.
Your data may be transferred to and stored in a destination outside of your country for payment processing and provision of support services.
We will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.
By providing us with your personal data, you agree to allow us to transfer, store and process your information outside of your country.

Device Monitoring and Cookies

As part of our anti-fraud monitoring efforts, we may gather information about the device(s) you use to access our services. This information may include the device’s Internet Protocol (IP) address, memory, and operating system. Please note that this information does not personally identify you.
When using our services or visiting certain third-party websites, we may collect certain information about you, including personal information and general internet usage, through the use of cookies. Cookies are small pieces of information that your browser stores on your computer’s hard drive. We use cookies to better understand your website activity, such as which pages you visit, how often you visit certain pages, and which websites you come to us from. This enables us to determine which areas of the website are most popular and monitor overall website usage. Cookies also allow us to improve our site and provide a more personalized service based on your individual interests. We store information about your preferences and customize our site accordingly. Cookies also enable us to recognize you when you return to the website and keep you logged into your session if you browse away from the website.
Most web browsers automatically accept cookies. However, you can choose to refuse cookies, including essential cookies, by adjusting the appropriate settings on your browser. Please note that if you do so, you may not be able to access certain parts of the website. Unless you have specifically set your browser to refuse cookies, our system will issue a cookie when you log onto the website.
The following are some examples of the types of cookies we use:
a) Visitor identification cookies: These are anonymous identifiers that recognize a visitor across visits, which may be used to identify repeat visits and analyze cross-visit behavior.
b) Tracking cookies: These are account-related identification cookies that recognize you as a client and maintain your session on the website. They may be used to link site usage information with transactional information when analyzing and optimizing your user experience.
c) Customization cookies: These uniquely identify you, recognize you as a returning visitor, and are used to customize your experiences on the website.
d) Testing cookies: These are anonymous cookies used to randomly generate variants of content and maintain the visitor’s view of that content. They may be used to record a variant’s performance in achieving goals such as helping visitors to register.
e) Analytical cookies: These are used to collect information about how visitors use our website. This information is then used to compile reports and help us improve the website.
By using our website, you consent to us storing cookies on your browser and computer’s hard drive. Please note that third parties on our website may also use cookies, but we have no control over their use of cookies.

Security and Protecting Your Information

At our organization, we place a high value on the security of our clients’ personal information. To ensure that we maintain the utmost security of your personal data, we have established appropriate administrative, technical, and physical safeguards to prevent any accidental or unlawful destruction, loss, corruption, unauthorized disclosure, access, and all other forms of unlawful processing of your data that may occur while it is in our possession. Additionally, all payment transactions are encrypted using SSL technology to provide an added layer of protection.
While we take all necessary measures to safeguard your personal data, it is important to note that the transmission of information over the Internet is not entirely secure. As a result, we cannot guarantee the complete security of any personal data that you transmit to our site. However, we have implemented strict procedures and security features to prevent any unauthorized access to your information once we have received it. Therefore, you should exercise caution when transmitting your personal data to us, and do so at your own risk.

Links to Third Party Websites

Our website may contain links to external third-party websites that may be of benefit to you. Please be aware that these third-party websites are operated independently from us and therefore are not covered by our privacy policy. We cannot guarantee the security of any information that you provide to any third-party website that links to or from our website. We take no responsibility or liability for the practices, actions, or policies of any third parties.

Accessing Your Personal Information

Request a copy of any personal information we hold about you under the General Data Protection Regulation (EU) 2016/679. Submit a written request for a copy of the information. We may charge an administration fee to cover the cost of supplying this information.

Retention and Disposal

Our information retention policy is designed to ensure that we only keep your personal information for as long as necessary to provide you with products and services, or as required by applicable laws and regulations. In certain situations, such as those related to responsible gambling and self-exclusion, we may be required to retain your information indefinitely to comply with our internal policies and legal obligations.
Once your personal information is no longer needed, we employ secure methods to dispose of it, such as shredding or other approved destruction methods. This is to safeguard against unauthorized access to your information by third parties.